Which shipping carrier do you use?

I ship all orders through USPS. Please contact me before placing your order if you prefer to have your artwork shipped with an alternate carrier. 

Do you ship internationally?

Yes, I do. Please note that buyers are responsible for any customs and import taxes that may apply. I am not able to provide shipping information details once your package is out of the US. 

If I order a paper doll or print in addition to my custom portrait, will everything ship together?

Yes, to avoid material waste your order will be packaged together.

If you have any questions regarding the status of your custom portrait order, please contact me and I will get back to you shortly.

What do I do if I have moved after placing my order? 

Please email me at info@brittanirosepaper.com to let me know there has been a change of address as soon as possible.  I am not responsible for package tracking and/or extra costs to have it shipped to the new address. 


What if I need to cancel my order?

Once you have placed an order for a custom portrait you have 48 hours to cancel your order to receive a full refund. Once the order has been placed for 48 hours a refund can not processed but a store credit can be applied for a later date.

Still have questions? Please, contact me at info@brittanirosepaper.com

Do you accept returns on custom orders?

Due to the work being individually custom made for each client, I am not able to accept returns or exchanges. When customers are happy, I am happy, so my number one goal is to ensure that you are pleased with your purchase. That is why it is extremely crucial to communicate with me fully and provide as many photos and as much detail as possible. If there are any issues with your order, please send me a message and I'll be happy to discuss options with you. 

Please remember that these illustrations are a fun and quirky way to capture your family, friends, or pets. While the nature of my style is to create the likeness of your family based on the photos provided, it is not realism. I do my best to personalize each and every paper person/pet to be identified to each given person. I have a very limited selection of skin color tone papers to choose from so understand that I try to get the likeness of each skin tone but it may not be identical to each individual.

Do you accept returns on non-custom orders?

Yes, if you are not satisfied with the product please contact me to find a solution. Please send your item back within 14 days of receipt to receive a replacement or full refund.  All merchandise must be in its original condition with the original packaging and receipt. Shipping and handling fees are non-refundable.